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msp needs call tracking software

Why Your MSP Desperately Needs Call Tracking

By Hunter Nelson | April 24, 2023

I’m continually impressed by the number of phone issues that can be uncovered by in an MSP business, when their core business revolves primarily around customers calling in for help with support issues. My suspicion is that those issues are never going away for their customers so if they for some reason can’t reach the…

person estimating cost of an msp lead

Estimating The Value Of An MSP Lead

By Hunter Nelson | April 17, 2023

In today’s post, we’ll be talking about a muddy subject.. How to estimate the value of an MSP lead and how you can translate that into what you can spend to acquire a customer with your sales and marketing spend. Many MSP owners are overly cautious with their sales and marketing spend and try to…

cloud vs on prem msp revenue growth

On-Prem MSP Still The Lion, Cloud MSP Doubles The CAGR

By Hunter Nelson | March 7, 2023

In a recent article by 451 research on behalf of S&P global market intelligence, a look at the managed services market was taken to get a better feel for how MSPs are earning their revenue. One thing that stood out to me in the article was that about 80% of managed services revenue is generated…

south florida msp website launch announcement

TNHS Helps South Florida MSP Launch Marketing Website

By Hunter Nelson | February 6, 2023

Computer Business Solutions is a Pompano Beach based managed IT service provider serving Pompano Beach, Fort Lauderdale, Boca Raton, and the greater South Florida area. Computer Business Solutions, or CBS for short reached out to Tortoise and Hare as a referral from another MSP for help with preparing to launch an online marketing program. After…

company logos for msp and msp marketing company

TNHS Helps MSP Narrow Focus To Legal Sector, Launch New Advertising Campaign

By Hunter Nelson | July 26, 2022

AKAVEIL Technologies Inc. (AKAVEIL) is a small but growing managed IT services provider that reached out to Tortoise and Hare Software (TNHS) in May of 2022 for help with their marketing. AKAVEIL had been struggling to generate traction with outreach efforts and determined that additional marketing support was needed to generate more leads and scale…

msp marketing guide to 5 million+ ARR

MSP Marketing Guide To 5 Million+ ARR

By Hunter Nelson | March 25, 2022

In this guide, we’re going to talk about how you can use MSP marketing to generate enough pipeline to get to 5 million plus in annual recurring revenue. A lot of the things we’ll talk about in this guide can be used in larger and smaller businesses but for the purposes of this guide, we’ll…

old car illustrating trunk slamming concept

What Is A Trunk Slammer In The MSP Space?

By Hunter Nelson | March 11, 2022

A trunk slammer is a slang term in the MSP world for a small MSP or break fix shop, usually 1-2 employees that provides low quality service, and is highly prone to going out of business. Larger MSPs tend to use this term derogatorily to refer to these smaller MSPs because small MSPs tend to…

online lead generation tips for msps

Top Online Lead Generation Tips For MSPs

By Hunter Nelson | March 4, 2022

According to industry research by a leading managed service provider marketing firm, 94% of MSPs self-reported lead generation as their number one challenge when it comes to growing their MSP. There’s no question that the vast majority of MSPs struggle with lead generation, especially in the earlier years of their business. It makes sense, most…

msp ebitda growth for higher multiple on sale

Want To Sell Your MSP? You Need EBITDA

By Hunter Nelson | February 26, 2022

In today’s post, I want to open up the curtain a bit on what selling your MSP one day might look like and why many owners of managed service providers are doing themselves a big disservice when it comes to the way they are looking at how they operate their business. I want to share…

sample brand kit

Branding Your MSP: How To Get Started

By Hunter Nelson | January 25, 2022

Throughout the process of launching and running Tortoise and Hare Software these past 3-4 years there’s one thing that I’ve gotten consistently good feedback on. The brand! People who aren’t shopping for marketing, and have no relationship to the company will regularly come up to me at trade shows, or comment on my business card,…